Returns on non-customized products accepted within 30 days of delivery for items in their original condition. Please refer to our Return Procedure below.
- Damaged or Defective Items - We ask our customers not to return damaged or defective items, as our return policy does not apply. If your item arrives damaged or flawed, please call customer service at 1-604-575-1812 for assistance.
- Return Instructions - Please Email us at firstname.lastname@example.org with the subject line as your order number.
- Packing Items to Return - All returned items must be repacked and returned in their original packaging for protection. The customer is responsible for any damage that occurs during return shipment. Damaged returns will not be refunded, and the customer must file a claim with the carrier. Packages returned should be insured by you for your protection. Initial and return shipping costs will not be refunded.
- Refunds & Credits - Please allow 1-2 weeks to process your return and refund. We can only provide credit for the item price. Shipping costs are not refundable.
- Non-Returnable Items - We cannot accept returns for custom displays and customized products, including orders with custom text, imprinting or graphics.